Digital Post

Digital Post makes it possible for you to communicate digitally with your city about confidential matters.

You need to have MitID to be able to send and receive Digital Post.

Read more about MitID

You can use the Digital Post app to read and send Digital Post.

Download Digital Post app from App Store

Download Digital Post app from Google Play 

You can also log in to your mail box at either lifeindenmark.dk, e-boks.dk or mitid.dk.

Log in to your digital mail box (lifeindenmark.dk)

Log in to your digital mail box (e-boks.dk)

Log in to your digital mail box (mit.dk)

Learn how to use Digital Post

At the city libraries you can get help for Digital Post and it is free of charge.

See list of city libraries that offer help with Digital Post (in Danish) (bibliotek.kk.dk)

Granting read access to someone else for Digital Post

Via MitID you can grant a read-only access to someone else for your Digital Post so they can help you read your mail. You can revoke the read-only access at any time.

Grant a read-only access to someone else for your Digital Post

If you don't have MitID you can book an appointment with Citizen Service to let us help you set up the read-only access. Bring your passport or driving licence and the CPR number of the person you would like to give the read access to.

Book an appointment with Citizen Service to grant a read-only access

Exemption from using Digital Post for residents

If you are not able to receive Digital Post from the Danish public authorities, you can have your post sent to you as ordinary letter post instead.

Read more about requirements for digital exemption (lifeindenmark.dk)

To be exempted from receiving Digital Post, you can book an appointment with Citizen Service. At Citizen Service you will be asked to sign a statement that you satisfy at least one of the requirements for exemption. Bring ID such as your health insurance card (yellow health card), for example.

Book an appointment with Citizen Service to become digitally exempted

If you are unable to come in to a Citizen Service center in person, you can ask a relative to help you. 

  1. Print and fill in the form 'Power of attorney for request for exemption from Digital Post for citizens'.
    Power of attorney for request for exemption from Digital Post for citizens
     
  2. Your relative should then book an appointment with Citizen Service to hand in the form. Your relative must bring ID such as a health insurance card (yellow health card).
    Book an appointment with Citizen Service

Exemption from using Digital Post for businesses, associations, local community organizations and clubs

Businesses, associations, local community organizations and clubs with a CVR number (VAT or business registration number) are obligated to have a Digital Post mailbox and can only be exempted from using Digital Post in one of the following circumstances:

  • A broadband connection speed of at least 512 kbps is not possible to obtain. You can check the speed of available broadband connections at tjekditnet.dk.

    Check your broadband connection speed (in Danish) (tjekditnet.dk)

  • The business owner or a member of management has a disability and no one else in the company can manage the Digital Post mailbox
  • The business owner or a member of management is in prison and no one else in the company can manage the Digital Post mailbox.

Exemption due to a bad broadband connection

If you wish to be exempted due to a slow or unreliable broadband connection, you should book an appointment with Citizen Service.

Book an appointment with Citizen Service

Exemption for people with disabilities or due to imprisonment

If you have a disability and wish to be exempted, you should fill in the form 'Application for exemption from Digital Post for businesses' and mail it to Erhvervsstyrelsen (Danish Business Authority).

Application for exemption from Digital Post for businesses in connection to disability (in Danish)

If you are in prison and would like an exemption, fill in the form 'Application for exemption from Digital Post for businesses' and mail it to Erhvervsstyrelsen (Danish Business Authority).

Application for exemption from Digital Post for businesses in connection to imprisonment (in Danish)

Write ’CONFIDENTIAL – Application for exemption from Digital Post’ on the envelope before you send it to:

Erhvervsstyrelsen
Langelinie Allé 17
2100 København Ø

CONTACT

Copenhagen Citizen Service

Phone opening hours

Monday

08:00 - 16:00

Tuesday

08:00 - 16:00

Wednesday

08:00 - 16:00

Thursday

08:00 - 17:00

Friday

08:00 - 15:00