MitID

As a registered citizen with a CPR number, you can create your MitID using the MitID app if you meet two conditions:

1. You have a valid biometric passport or a national ID card (EU/EEA countries only) with a small gold camera symbol, and
2. You have a smartphone that can scan the chip in your passport/national ID card with a biometric symbol. 

Download MitID app in the App Store

Download MitID app in Google Play

You can book an appointment for the creation of MitID at the Citizen Service Centre, so we can help you.

Book a time slot to create a MitID in the Citizen Service Centre 

Always bring the documentation in physical form

Either any one of the following:

• Passport (valid Danish, Greenlandic or Faroese), or
• Driving license (valid Danish or Greenlandic) - we accept a driver's license in the app

Other valid forms of identification include the residence permit with your Danish personal registration number (CPR number) or an ID-card from the Ministry of Foreign Affairs issued in Denmark.

Or any two of the following (in physical form):

• Passport (valid international or Danish without a complete Danish personal registration number)
• Certificate of personal data (Danish or Greenlandic)
• Baptism/birth certificate (Danish, Greenlandic or Faroese)
• Yellow health card
• Residence certificate (Danish, Greenlandic or Faroese)
• Residence permit without a Danish personal registration number (cpr number)
• ID-card with a picture (issued by a municipality in Denmark or Greenland)
• Documentation of public benefits payments (must be no more than three months old) *
• Annual tax assessment (last year’s) *
• Preliminary income assessment (this year’s) *

* Please note that documentation of public benefits payments, preliminary tax assessment, and annual tax assessment cannot be combined with each other. If you bring one of these three, you must also bring another form of identification from the list.

We ask security questions

When you visit Citizen Service we always ask security questions to ensure that you are the person you claim to be.

If you were born in Denmark, you can:

Obtain a baptism or birth certificate by contacting any church office in the municipality. The certificate is free of charge.

Find church offices in Copenhagen (in Danish) (korttilkirken.dk)

If you have a Danish Personal Registration Number (cpr number), you can:

Obtain a residence certificate when you visit the Citizen Service Center to create a MitID. Please note, you must pay a fee for the residence certificate.

Get a residence certificate (book a time slot for the Citizen Service Center)

You must always bring identification (See which types of identification you need to bring).

You must also answer security questions when obtaining a MitID.

If you have only lived in Denmark for a short time, there might not be enough information about you in the CPR-register to generate the security questions. Therefore, we recommend that you bring an attesting witness (a person who can confirm your identity).

Requirements for an attesting witness

The witness must be at least 18 years old and bring:

• A valid photo ID (for example: a driving license or Danish passport)
• MitID (must have been created at least 30 days before)

If the witness does not have a Danish driver's license or Danish passport, they must bring a foreign passport/national ID card and a Danish health card. 

Professional attesting witness

You may also bring a professional attesting witness with whom you have an established relationship. This can be a:

• Social advisor
• Social mediator
• Employment consultant
• 'Gadeplansmedarbejder'
• Police officer
• Employee at the Danish Ministry of Foreign Affairs
• Employee at a foreign embassy in Denmark
• Employee at the municipality’s Citizen Service
• HR employee at an RA (Registration Authority).

The professional attesting witness must bring:

• MitID
• Employee identification
• CVR number of their employer
• Their own personal identification.

Book a time slot to create a MitID in the Citizen Service Centre

Download the app for your smartphone from App Store or Google Play. If your phone is too old to run the app, you can get a code display or a code reader.

Download MitID app in the App Store

Download MitID app in Google Play

The MitID code display is a small electronic device that displays a one-time passcode. Enter the one-time passcode when you log on to confirm your MitID.

You can order a code display at mitid.dk or pick one up at Citizen Service if you book an appointment.

Place your order for a code display (mitid.dk)

Book an appointment with Citizen Service to pick up a code display

About online payments by card if you use a code display for MitID

When paying online by card, you may be asked to approve your payment with the so-called 3-D Secure. If you use a code display or code reader, unfortunately you cannot use MitID to pay by card online.

Payments are made via Nets, and they offer the opportunity to create a personal code, that you can use in combination with an SMS code to pay online.

• See how to create a personal code for MitID (in Danish) (nets.eu)
   
• See how you approve online payments with an SMS code and personal code (in Danish) (nets.eu)

If you have any questions, your bank can help you.

You can also use the MitID app if you need to pay by card online.

• See how to authorize online payments with the MitID app (in Danish) (nets.eu)

The code reader is intended for visually impaired people. It can read codes aloud to you and display codes on a large screen.

You can connect headphones to the code reader so that others cannot hear what is read aloud.

You do not need to provide any documentation that you are visually impaired to get a code reader.

Place your order for a code reader (mitid.dk)

Book an appointment with Citizen Service and pick up a code reader
 

About online payments by card if you use a code reader for MitID

When paying online by card, you may be asked to approve your payment with the so-called 3-D Secure. If you use a code display or code reader, unfortunately you cannot use MitID to pay by card online.

Payments are made via Nets, and they offer the opportunity to create a personal code, that you can use in combination with an SMS code to pay online.

• See how to create a personal code for MitID (in Danish) (nets.eu)
   
• See how you approve online payments with an SMS code and personal code (in Danish) (nets.eu)

If you have any questions, your bank can help you.

You can also use the MitID app if you need to pay by card online.

• See how to authorize online payments with the MitID app (in Danish) (nets.eu)

Forgot your PIN-code

If you have forgotten your PIN-code, you can contact MitID support on 33 98 00 10 or book an appointment with Copenhagen Citizen Service.

Book an appointment with Citizen Service

Changing your PIN-code

You can change your PIN-code when you are logged in to MitID.dk.

Log in and change your PIN-code (mitid.dk)

Reactivate a blocked MitID app

Your app will be blocked for one hour if you enter your PIN incorrectly three times. If you type incorrectly three more times, your app will be permanently blocked and you will need to create a new PIN code.

To create a new PIN code, contact MitID support at 33 98 00 10 or book an appointment with Copenhagen Citizen Service.

Book an appointment with Citizen Service

Order a MitID code display

You can order a code display at MitID.dk or pick one up at Citizen Service if you book an appointment.

Place your order for a code display (mitid.dk)

Book an appointment with Citizen Service to pick up a code display

Order a MitID code reader

You can or pick one up at Citizen Service if you book an appointment.

Place your order for a code reader (mitid.dk)

Book an appointment with Citizen Service to pick up a code display

Pick up an ordered code display or code reader

Book an appointment with Citizen Service to pick up a code display or code reader that you have ordered at MitID.dk.

Book an appointment with Citizen Service to pick up a code viewer

Activate a code display or code reader

You can activate your code display or code reader at MitID.dk.

Activate your code display or code reader (mitid.dk)

If you need help activating your code display or code reader, you can book an appointment with Citizen Service.

Book an appointment with Citizen Service and activate your code viewer

Forgot your password

If you have the MitID app, you can log in to MitID.dk and choose a new password for the code display or code reader.

Log in and choose a new password (mitid.dk)

Otherwise, you can contact MitID support at 33 98 00 10 or book an appointment with Citizen Service.

Book an appointment with Citizen Service

Change your password

You can change your password when you are logged in at MitID.dk.

Log in and change your password (mitid.dk)

Reactivate a code display or code reader

Your code display or code reader will be temporarily blocked if you enter the one-time code incorrectly three times. If you type incorrectly three more times, it will be blocked permanently.

If you have typed incorrectly three times, you can reactivate it with an activation code, which you can get from MitID support at 33 98 00 10. Note: If your mobile phone number was registered or changed on MitID.dk in the last five days, the MitID support cannot provide an activation code. Instead you can book an appointment with Citizen Service and get an activation code from us.

Book an appointment with Citizen Service and get an activation code

If you have typed incorrectly six times, you cannot reactivate the code display or code reader. Instead, you can order a new one (see above how to do this).

Defective code display or code reader

If you have a defective code display or code reader, you can see on MitID.dk how to get a new one.

See how to get a new code viewer (mitid.dk)

Prices for MitID code display and code reader

You can get up to three code displays and code readers for free. If you need more than three it costs extra. 

See options and prices for code readers (mitid.dk)

You cannot pay for code displays and readers at Citizen Service. Place your order and pay at MitID.dk , then pick up the code display or reader from Citizen Service. When placing your order, you also have the option to have the code display or reader sent by post.

Place your order for a code viewer and pay (mitid.dk)

I missed the deadline for creating MitID

When you receive notice from your bank to create your MitID, you have 30 days to do so. If you are not able to create your MitID within the 30 days, you can try one of the following suggestions for getting online banking again:

• Ask the bank to extend the deadline
• Create MitID at MitID.dk with your smartphone (mitid.dk)
• Order a code viewer or code reader (mitid.dk)

• Book an appointment with Citizen Service and pick up a code display or code reader there.

  Book an appointment with Citizen Service to pick up a code viewer

I created MitID before my bank asked me to

If you created your MitID before your bank asked you to, you may not be able to log in to online banking using your MitID. This is because the bank has not yet matched your MitID with online banking.

Please contact your bank to get help.

Forgot your user ID

If you have forgotten your user ID, you can get it by contacting MitID support at 33 98 00 10 or by booking an appointment with Citizen Service.

Book an appointment with Citizen Service

Changing your user ID

You can read at MitID.dk how to change your user ID online.

See how to change your user ID online (mitid.dk)

If you need help, you can contact MitID support at 33 98 00 10 or book an appointment with Citizen Service.

Book an appointment with Citizen Service

You cannot create a MitID on behalf of someone else. The person who wants MitID must book an appointment and show up in person at Citizen Service.

Book an appointment with Citizen Service on behalf of someone else

If the person cannot use MitID

If the person needs your help using self-service solutions, you can create a Digital Power of Attorney instead.

Create a Digital Power of Attorney

The person can also simply give you read-only access to their Digital Post by booking an appointment with Citizen Service to let you help them read their post.

Book an appointment with Citizen Service to get read-only access to Digital Post

If the person needs to log in to online banking, you can contact the bank to find a solution.

It is optional to get MitID. 

You can have MitID if your identity can be established with certainty when you want to get one and if you are capable of handling the MitID on your own. You are not allowed to share your MitID with anyone else.