If you are not satisfied with the decision made in connection with a final exam, or if you are not satisfied with conditions during the examination, you may make a complaint.
First, address your complaint to the head of the Language Education Centre
You must first complain to the head of the language education centre that held the exam. Your complaint must be in writing.
There is a deadline of four weeks:
- If you wish to complain about the examination conditions, you must make your complaint no later than four weeks after the examination
- If you wish to complain about the grading of your exam, you must make your complaint no later than four weeks after you are notified about the decision or the grade given.
You are entitled to receive a copy of your written exam answers and oral exams.
After you have made your complaint
The head of the language education centre will ask for statements from the internal and external examiners. They will normally be given two weeks to make their statements.
You will then be given the opportunity to comment on the statements from the internal and external examiners. You will normally be given one week to make your comment.
The head of the language education centre will determine if your complaint is rejected or if you are offered a new examination. He or she can also decide to pass on the case to the Ministry of Education.
The case can be passed on to the Ministry if:
- significant issues affected the examination or grading processes or
- other special circumstances apply, which give rise to legitimate doubts over the grading process.
The Ministry may reject the complaint or offer you a regrading or a reexamination.
You can appeal to the Ministry
If you are not satisfied with the decision made by the head of the language education centre in your case, you can appeal that decision to the Ministry of Immigration and Integration. You must appeal within four weeks of being notified of the decision.
The appeal must be in writing, and it must be sent through the head of the language education centre. The Ministry will also receive a statement by the head. You will be given the opportunity to comment on the head’s statement.
The Ministry may reject your appeal or decide that a regrading must be made, or that you must be offered a reexamination.
To complain, you can send an email to firstname.lastname@example.org