Citizens Advice Service

The purpose is to strengthen the dialogue between citizens and the administration.

The purpose is to strengthen the dialogue between citizens and the administration and to ensure that complaints are utilized to improve the municipalities case processing and service.

Citizens, users and businesses may complain to the Citizens Advice Service about the municipalities case processing, the behaviour of staff or the performance of practical tasks.

They may also complain about discrimination. The Citizens Advice Service is independent and may express criticism and make recommendations to the administration concerning specific complaints.