Citizen Service

Copenhagen's Citizen Service is partially open - remember to book an appointment.

Last updated March 9 at 9.15 am

In order to minimize the spread of COVID-19, we will only be able to see you, if you have booked an appointment in advance. We have closed citizen services in Brønshøj, Vanløse and on Øbro/Jagtvej. If your inquiry is critical, you can still book an appointment at the other citizen service centers.

If you prefer, you can try to handle things yourself at

Dispensing of free face masks for certain citizens (does not require an appointment)

If you receive cash benefits, integration benefits or if you are socially vulnerable, you are eligible to receive free face masks at the citizen service. You may use the face masks in public transportation, and you can get 5- 10 masks dispensed at a time.

You do not need to make an appointment, you only need to come in and get the masks:

Citizen Service Brønshøj

The library, Krabbesholmvej 3, Brønshøj
Closed in week 12: Borgerservice Brønshøj is closed extraordinarily from March 22 to 26.
Opening hours: Monday and Wednesday 10am-4pm, Thursday 10am-5pm

Citizen Service Nordvest

The library, Rentemestervej 76, København NV
Opening hours: Monday 10am-4pm, , Tuesday 8am-4pm, Wednesday 10am-4pm, Thursday 10am-5pm, Friday 10am-2pm

Citizen Service Vanløse

Kulturstationen, Jernbane Allé 38, 1st floor, Vanløse
Opening hours: Monday-Wednesday 10am-4pm, Thursday 10am-5pm, Saturday 10am-2pm

Citizen Service Amager

Kvarterhuset, Jemtelandsgade 3, København S
Opening hours: Monday 10am-4pm, Tuesday 8am-4pm, Wednesday 10am-4pm, Thursday 10am-5pm, Friday 10am-2pm

Citizen Service Vesterbro

Nyropsgade 7, 1602, København V
Opening hours: Monday-Wednesday 10am-5pm, Thursday 10am-6pm, Friday 10am-3pm

Read more about face masks in the Ministry of Transport and Housing’s guide for passengers in public transportation (in Danish).

See how you use face masks correctly at the Danish Health Authority’s website.